Dealing With Feedback

Dealing With Feedback

Dealing With Feedback from customers is not the easiest thing to deal with especially when it is adverse feedback. However, their is an old saying any publicity is good publicity and one of the reasons we are posting this article today is to help rental companies manage feedback from customers.

With several options to leave feedback with the new age of the World Wide Web. People often take to Social Media and Search Engines to leave both positive and negative feedback. Most companies do not respond and some companies are extremely active when dealing with feedback.

Here are a few examples of companies dealing with feedback well:

Season Car and Chauffeur Hire – A Prestige Car and Chauffeur Hire Specialist

Sixt Car Hire Mayfair – A Car Hire Specialist Located in Mayfair

The above two constantly respond to feedback created on Google whether it is negative or positive providing an explanation or simple thanks.

Best Ways Of Dealing With Feedback

A Few Tips To Deal With Feedback:

  1. Always respond
  2. Do not defend the issue
  3. Try and rectify the issue and apologise if feedback is negative
  4. If positive thank the feedback and respond by saying look forward to dealing with you again.
  5. Avoid Confrontation online.

 

Some companies use third party review websites like Feefo and TrustPilot.

Both are great for managing your feedback whilst constantly keeping your website fresh with new content.

The majority of feedback is always given on Social Media Sites such as Facebook, Twitter and LinkedIn. Always Monitor any feedback given on social media as it can soon escalate to something which can have a very adverse effect on the business.

Likewise Always Praise people that leave feedback by providing a special offer of some sort so they feel they have been rewarded. Finally feel free to leave any comments of approval or disapproval.  Car Hire News – Your Number one Provider Of Car Hire related news and Tips.

 

LEAVE A REPLY

Please enter your comment!
Please enter your name here